Consent Information
Why can’t the opt-in I gave for my email address be processed?
In the case the email address you have given has been provided previously, we will not be able to process your request. If you want to opt-in to our communication with an email address (or mobile phone number) that has already been provided by someone else, for example you want to opt-in with an email address that you share with your colleagues, and one of your colleagues already provided that specific email address, we cannot process your data into our Customer Relationship Management system. This is because one identified account in our CRM-system, is connected to one unique email address or phone number. We do this to protect your data.
Why is my opt-in request rejected?
If we cannot match the information you provided to an account in our CRM system, we will reject your request. We do this if we believe you are not eligible to receive our communication because we cannot verify you are a Health Care Professional.
Why do you need extra information to process my opt-in request?
If we cannot match you automatically with the data we have in our CRM system, your request then needs to be processed manually. Therefore, one of our colleagues might reach out to you to request more information to manually match your request in our CRM system. This will only happen if the information you provided, is not sufficient to automatically or manually validate your request.
